Custom Hats:  Since our hats are specifically made for each customer, we are unable to provide refunds. If a hat does not fit properly, we are happy to adjust the size, call us at 801-977-0676 to discuss our options. You must contact us within 14 days of receiving your hat. If needed, we will issue a Return Hat Authorization Number (RHA#). 

Once you have received your RHA# your custom hat must be returned for adjustments in the original JW Custom Hats box in the same condition you received it in.  It must be returned within 20 days from the date you received the hat.  Please include the RHA# on the outside of the box and a copy of the packing slip or invoice.  We HIGHLY recommend that you insure and track your package. We are not responsible for any packages that are lost in shipping and can only help if you provide a tracking number.  We do not accept C.O.D. packages.

Upon inspection of the hat we will contact you.  Please allow 2-3 weeks to process the hat.

“Right off the Rack” Hats:  All sales are final (Original and Sale priced)